CareEven.com is owned and operated by Saveure, LLC, Altamonte Springs, FL 32714 ("CareEven," "we," "us"). This policy explains what we collect, why, who we share it with, how long we keep it and the choices you have.
1. What we collect
What you give us. We only ask for what we need to help you. Depending on the form, that can be your name, email, phone number, where care is needed, the type of care, timing, how you plan to pay and any details you choose to share. Care providers also give us business details, listing content and, for paid plans, billing details. Card numbers are handled by Stripe and are never stored by us.
What is collected automatically. Basic technical information like browser type, device and pages visited, and a count of listing views. We do not store your IP address with form entries. We use Google Analytics, through Google Site Kit, only if you allow analytics in our cookie banner, to understand which pages help families most. We do not use advertising trackers.
Cookies. We use essential cookies to keep the site working and load optional third party tools only with your permission. See our cookie policy.
2. How we use it
- To answer your questions and provide what you ask for, like helping you find care or managing a listing.
- To send care tips if you sign up. Every marketing email has an unsubscribe link.
- To process payments for provider plans and keep records required by law.
- To keep the site safe, prevent spam and fraud, and improve how it works.
3. Who we share it with
Care providers. Who sees your request depends on how you send it:
- A request from a provider's listing goes only to that one business, using the email on file for the listing, with a copy to CareEven. If the business has not claimed its listing yet, it sees what kind of care you need but not your name or contact details until it claims the listing.
- A free care finder request is reviewed by a person on our team, who may share it with one or more providers near you that seem to fit your needs, so they can contact you. Some of these providers may pay CareEven for listing plans or marketing services. A person, not software or AI, decides who receives it.
- A message through our contact form stays with CareEven unless you ask us to pass it on.
Ads we run for agencies. CareEven also manages Meta and Google ads for some home care agencies. If you answer one of those ads, the ad's own form explains which agency receives your information. Those ads are separate from CareEven.com, and requests sent on this website are never passed into them.
We never sell your request to lead buyers or list sellers.
Companies that help us run CareEven: Hostinger (website hosting), QueenSMTP (sending email), Stripe (payments), Calendly (booking calls, only if you choose to use it), Google (analytics, only if you allow it), Directorist AI Search by wpWax (understands what you type in the directory search) and Bunny Fonts (website fonts, no cookies or tracking). For care businesses that sign up for our marketing programs, Businessmold.com helps deliver those services. They may only use your information to provide their service to us.
Legal reasons and business changes. We may share information if the law requires it, to protect rights and safety, or as part of a merger or sale of our business.
We do not sell your personal information and we do not share it for targeted advertising.
4. Calls, texts and AI assistants
Calls and texts are optional. If you check the call and text box on a form, CareEven and any provider that receives your request under section 3 may call or text you about it, which can include automated technology or an AI voice assistant. Calls with an AI assistant may be recorded and transcribed, and you will be told at the start of the call. We do not sell your mobile number or text consent, and we do not share them with third parties for their own marketing. Reply STOP to opt out of texts or HELP for help. You can also tell the caller to stop calling, or email us. See call and text consent and how we use AI.
5. How long we keep it
We keep form requests for up to 24 months after our last contact with you, newsletter details until you unsubscribe, and account, listing and billing records while your account is active and as long as tax and accounting laws require. After that we delete or anonymize it.
6. Your choices and rights
- See, correct or delete your data. Use our privacy request form or email support@careeven.com. We reply within 10 business days and may need to confirm your identity first.
- Stop marketing. Click unsubscribe in any email, reply STOP to texts, or use the privacy request form.
- Manage cookies. Open cookie settings at any time.
- Delete your account. Ask through the privacy request form. If you have an active paid plan, it will be cancelled under our refund and cancellation policy.
Depending on where you live, you may have more rights. See section 7. We will never treat you differently for using your privacy rights.
7. California and other state privacy rights
Notice at collection. We collect the categories of information described in section 1: identifiers (like name, email and phone), the details you share about a care need, commercial information (plans and payments for providers), internet activity on our site and, if you allow it, analytics data. We use them for the purposes in section 2 and keep them for the periods in section 5.
Care details. Details about a loved one's care needs can be sensitive. We use them only to answer your request and to share them with the provider you contact or ask us to connect you with. We do not use them to profile you or for advertising. Some states, like Washington and Nevada, treat this kind of information as consumer health data. We collect and share it only with your consent and to provide what you asked for, and you can ask us to delete it.
No sale or sharing. We do not sell personal information and we do not share it for cross context behavioral advertising, as those terms are used in the California Consumer Privacy Act. We do not knowingly sell or share the information of anyone under 16. We honor Global Privacy Control signals: if your browser sends one, we keep analytics off.
Your rights. California residents, and residents of other states with similar laws, can ask to know what we collect, get a copy, correct it, delete it, and limit the use of sensitive information. You can use an authorized agent. Use our privacy request form or call (866) 346 2290. If we deny a request, you can appeal by replying to our answer. California residents can also ask once a year whether we shared personal information with third parties for their direct marketing (California Civil Code section 1798.83). We do not.
8. Children
CareEven is for adults. You must be 18 or older to create an account, claim a listing, post a review or buy a plan. We do not knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.
9. Security
We use reasonable safeguards like encrypted connections, spam protection and limited access. No system is 100 percent secure, so we cannot guarantee absolute security.
10. Other websites
Our site links to provider websites and other sites we do not run. Please read their privacy policies.
11. Changes
We may update this policy. When we do, we will post the new version here with a new date.
12. Contact
Saveure, LLC, operator of CareEven.com, Altamonte Springs, FL 32714. Email support@careeven.com or call (866) 346 2290.